FAQs

The service is executed by logging into your Absher account
Appointments - Public Security – Book an Appointment - Free-of-Precedents Certificate

The service is executed by logging into your Digital ID "Absher".
My Services - Services - Public Security - Weapon License Renewal

According to the service terms, you can issue or renew passports for family members under 15 years old, with the following conditions:

1- They do not have a fingerprint registered in the system (they have not been issued a national ID)

2- Availability of Wasel address

3- Payment of service fees according to the period chosen

4- Presence of the family member inside the Kingdom of Saudi Arabia

This can be done after selecting the required service and uploading all documents in one PDF file.

Log into your Absher account

Labor Services - Inquiries - Query Resident Report

Family Members Services - Inquiries - Query Resident Report

After logging in to your Digital ID "Absher"

My services  - Services– documents delivery by mail - request document delivery; then select the registered national address (Wasel) to be delivered.

Please follow the steps below for passport delivery

1- Get the passport renewal notice form from your Absher account, along with the old passport and hand them over to the postal employee

2- Verify the registered national address

3- Pay the delivery fee

4- The renewed passport will be sent, along with the old one to your national address

After logging in to your Digital ID "Absher".

Main menu - authorizations - authorization to review a  sector - passports - select the required service - type authorized person’s ID number - issue the authorization

 The extension is from the expiry date of the visa.

The service is executed by logging into your Digital ID "Absher" .

My Services - Services - Passports – Twasul, then click on new request, and select the reports section.

1- Pay the passport issuance fees--according to the selected period--through your bank account.

2- Login to your Digital ID "Absher".

My Services - Services - Passports - Issuance of Saudi passport

No, fees are not refunded after visa cancellation according to the service terms

A: First: Visa extension fee should be  paid through your bank account.
Second: Log in to your account on Absher platform and then select:
1- For Family Members: 
Family Members Services - Services - Extension of visit visa.
2- For domestic workers: 
Employee Services - Services - Extension of visit visa.

It is not possible, according to the terms of the service.

No, it is not required; according to the service terms, a travel permit is issued to those who are under 21 years of age

A resident's passport is renewed through his/her country's embassy in the Kingdom; then login to your Absher account to update the passport information.

1- Existence of a registered Wasel address

2- Passport can be issued for 5 years

3- Family member has not been issued a national ID card

4- Payment of the passport issuance fees

5- Family member does not have a passport

6- Individual must be present inside the kingdom

You can issue final exit visa through logging into your Digital ID "Absher"

Employee Services > Service > Issuing final exit visa during probationary period.

The service is executed by logging into your Absher account and then select: Employees - Services - Issuance of Residence Permit

You could execute the service by logging into Digital ID "Absher";

Employee Services - Services - Report Domestic Workers Absence.

 Yes, an exit/re-entry visa must be issued to the citizen’s wife when traveling outside the kingdom through Absher platform

It is a new e-service that enables individuals to submit an application to the passport sector and to inquire about applications submitted if an individual is unable to implement them online.

The domestic worker is automatically dropped (gone out and has not come back) after the lapse of 6 months of visa expiry, or by submitting a request through the “Tawasul” service after 30 days of visa expiry.

After paying the fees, you are required to:
Log in to your Digital Id "Absher" to renew the residence permit for your workers.
Employee Services- Services – Residence Permit Renewal

You can send a request through (Tawasul) service.

How to Access the Service:

My Services - Services - Passport - Tawasul

The final exit visa can only be issued after paying the violation fine according to the service terms.

The service is executed by one of the parents after logging into his/her Absher account
Family Members Services - Services - Issuance of Saudi Passport – Choose a Family Member

Yes, you can renew the residence permit for family members while they are outside the kingdom.
Family Members Services - Services - Residence Permit Renewal

The resident identity for domestic workers can be renewed if its validity period is less than 14 months.

The period is 90 days from the date of entry of domestic workers into the kingdom; the residence permit is issued during this period.

The service is executed by logging into your Absher account, and then select: Family Members - Services - Travel Permits for Family Members

This can be done by logging into your account on Absher platform, My Services - Civil Affairs – Services - Reporting Missing Documents.
Then an appointment should be booked to request a replacement document.

Visit family member at Absher homepage before logging in; then choose Appointment Service - Civil Affairs; fill in the required fields for the family member and book an appointment

1- Applicant must be a Saudi national

2- Applicant must be newly married

3- Applicant must have a registered Wasel address

4- If applicant has already issued the family register after marriage, he cannot issue another register through Absher

Yes, you can execute that through Absher platform, using the birth registration service, and upon

successful registration:

1- Newborns get a civil registry automatically

2- Family record data is updated by adding the newborn

3- An SMS containing the newborn's registration details is sent

4- Birth certificate and the updated family record is delivered after a delivery request is

submitted (Wasel)

Notice:

1- In case the displayed newborn baby data is wrong, please don’t complete the service

procedures; visit the hospital to correct the wrong data

2- If the registration has been completed after more than 30 days from the birth date, a delay

fine will be considered

No he/she cannot. This service is for Saudi citizens

This service is executed by logging into your Absher account: My Services - Services - Civil Affairs - Civil Affairs’ Messages and Requests Center; then select Civil Registry Services from the drop-down list and select the required service

You can execute this service by logging into your Absher account and then: type the service name in the "Civil Affairs’ Message and Request Center" search engine to move quickly; then click on a new request - choose civil registry services - modify the academic qualification, and submit the required documents

It is requires booking an appointment after logging in to your Absher account; by choosing: Appointment Service - Civil Affairs - National Identity Card Renewal

You can execute the service by logging into your Absher account; and then select Appointments - Civil Affairs – Book an Appointment – Issue Replacement for a damaged national ID card

This is done by logging in to your Absher account and then choosing the authorizations - sectors visit authorization - issuing a sector visit authorization and then choosing

civil affairs - receiving the national identity card and completing the authorization procedures

The service offers:

- Tahseen service (that enables you to submit suggestions, complaints and feedback online)

- Civil registry services that enables you to:

* Modify academic qualification

* Link children's records to their parents' records

* Correct marital status

* Edit the name in English

This service is executed by logging into your Absher account and selecting the service at the bottom of the page.

1- Mother must be Saudi national

2- Applicant must be registered in the national address (Wasel).

3- Applicant's status

* Married

*Divorced

* widowed

4- Applicant has at least one family member

Note: If a family registry has already been issued, a new one can only be issued in the

following cases:

*Change in the applicant status

* Change in the family members count

*Change in the applicant name or a family member name

This can be done by logging into your account on Absher platform, My Services - Civil Affairs – Services – Byanati, then select the sector and press authorize.

You can check the national ID validity, after logging in to your Absher account, at the bottom of the homepage.

The service is executed by logging into your Absher account and then select: Vehicle Services - Inquiries – Query Traffic Accidents

This can be done by logging into your account on Absher platform and then selecting the Appointments  - Traffic – Book an appointment - Issue a damaged/lost driving license.

Note: After booking the appointment, all requirements for the selected service will be shown.

Renewal of a public driving license is currently not possible through Absher.

According to the service terms, a vehicle insurance policy is issued by the buyer and registered in his/her name.

- Both the seller and buyer must be registered on Absher platform

- Driving licence, technical inspection and insurance policy must be valid

- Payment of government fees equaling to S.R.150

- There must be no violations logged against the buyer or the vehicle

- Vehicle must be in good condition and not seized, lost, wanted or taken into custody

- Selling private cars, private transport vehicles and motorcycles for citizens only. And selling private cars and motorcycles for residents

According to the service terms, the ownership transfer fees must be paid through government payments SADAD through bank channels.

Yes, a medical examination is required according to the service terms

No, you cannot; the second violation can be objected to after the earlier objection has been processed

You can do this by logging into your Absher account; then select information panel - vehicles – select the vehicle and click on more details.

This is not possible; according to the service terms, the vehicle’s price is transferred to the intermediary, “guarantor” account to complete the sale online.

The service is accessible through your Absher platform account (vehicle management).

Vehicles - Services - Vehicle Management – Select Vehicle – Issue Authorization

To execute the service, a resident should login to his/her Absher account My services - Services - Traffic Department - Driving License Renewal

login to your Absher account; then select Vehicles - Services - Vehicle Management.

The services is executed by logging into your Absher account; then select My Services - Services - Traffic – Driving License Renewal

Note: A medical examination is required

You can execute the service by visiting ABSHER.sa platform’s homepage (before logging in) Inquiry Services - Request for Grievance Against Decisions to Impose Penalties

According to the service terms, the authorized person must be 18 years of age or older.

Yes, it requires booking an appointment trough entering the main page of the Absher platform and then select, Appointments > Passports >Booking an Appointment.

No, this is not possible; a different mobile number is required for each single account

The service is executed by logging into your Absher account and then select: My Services - Inquiries - General Services – Query Absher Reports.

In such a case, you can visit the registration and activation staff at passport or civil affairs departments, or you can complete registration through your bank account. To see the list of approved banks, please visit Absher platform homepage: www.ABSHER.sa; you will find a list of the registration and activation centers at the bottom of the homepage.

 Yes, the visitor can register with the border number in Absher platform ABSHER.sa

 You can book an appointment via Absher platform and submit your application at one branches of Expatriate Affairs - Appointments - Expatriate Affairs - Book an Appointment

Yes, a family member can register and activate his/her account on Absher platform as follows:

Registration: Through Absher platform www.ABSHER.sa
Activation: through the bank account, self-service machines or passport and civil affairs departments’ employees.

Yes, the approval is canceled after 3 months of the issuance date

Yes, a mobile number is required. A different mobile number is required for each single account on Absher platform

It allows you to review all the entered information and ensure its accuracy before submitting the service request.

Yes, to ensure the accuracy of the information and avoid errors that may affect the service processing.

The “Request Details” feature displays all information entered by the user, including the requested service type and any applicable fees.

Yes, all request details are displayed to the user prior to final submission, allowing for review and verification.

Yes, the platform allows users to modify their information before confirming and submitting the request.

It helps minimize errors, improve service quality, and enhance the overall user experience.

Organizations can update their own information via the online portal.

Yes, the platform provides this capability.

Yes, modifications are saved and updated in the system instantly upon confirmation.

Yes, entities can process certain services for their employees.

Services include issuing and renewing residency permits, transferring sponsorship, issuing visas, and more.

Yes, the “Absher Business” platform enables establishments to manage services for their employees.

Yes, the establishment must be registered and have active permissions on the platform.

Yes, in certain cases, employee consent must be provided through the platform.

Yes, users can update their personal data once logged in.

This includes information such as email address, mobile number, and national address.

Yes, a verification code is sent to the user before changes are applied.

By logging in, navigating to “Edit User Information,” and making the necessary changes.

No, certain fields such as the Arabic name and national ID number cannot be edited via the platform.

To ensure accurate communication with government entities and keep user records up to date.

Identity details, passport information, vehicle records, violations, transaction history, and more.

It’s displayed through an interactive dashboard that provides a detailed overview of the user’s records and services.

Yes, information is updated in real time from the relevant government databases.

Yes, it is protected by comprehensive security protocols.

These include encryption, two-factor authentication, session monitoring, and real-time alerts.

Yes, it adheres to nationally approved standards to ensure data integrity and safety.

Yes, periodic updates are applied to protect the system from potential vulnerabilities.

It refers to the automatic filling of fields using pre-existing data from government databases, eliminating the need for manual entry.

During new service requests that rely on previously stored information.

It saves time, reduces errors, and streamlines government processes for the user.

No, it is a built-in system feature that activates automatically when needed.

Yes, the platform supports personalized experiences based on user classification.

It refers to displaying services and information based on the user’s profile (e.g., citizen, resident, dependent).

It’s based on data from official government records.

It enhances the user experience by presenting relevant services directly.

Yes, it is automatically applied upon login.

It includes the service type, submission date, request status, and the final outcome.

Yes, the data is protected by strict privacy protocols.

Absolutely, it serves as an important record of completed transactions.

Yes, the platform allows users to save their progress and continue at a later time.

Yes, any entered data is temporarily stored for later completion.

Yes, the time frame varies depending on the type of service.