We Care About You
People With Disabilities
Believing in the right of persons with disabilities to benefit from all services, we have provided every possible facilitation.
Out of our commitment to ensuring that beneficiaries with disabilities have full access to all information, e-services, and applications, we have harnessed all technologies and resources on Absher platform to guarantee a smooth and accessible experience—guided by the principles of comprehensive justice and complete transparency.
Key Efforts and Facilitations Provided:
1. “Taqdeer” Initiative
One of the platform’s most notable initiatives, designed to provide exceptional services to persons with disabilities by dispatching trained staff to their locations to offer the needed support with respect and privacy.
2. Personal Assistant Service
This service offers intelligent tools tailored to users with disabilities, helping them complete their services through Absher platform with ease and efficiency. The tools are categorized based on the user’s needs as the follwing:
• Support for the Deaf and Mute
The platform provides a guide in sign language explaining the services offered and how to use them.
• Support for the Visually Impaired
The service allows visually impaired users to perform selected Absher services using NLP-based artificial intelligence through a voice-command interface or by selecting from a menu in Absher app.
3. Multiple Service Channels
Absher services are accessible through Absher web portal, Absher mobile app, and Tawakkalna app, ensuring convenient and flexible access for all user segments.
4. Screen Reader Compatibility
To support users with visual impairments, the platform has been optimized for screen reader compatibility without the need for additional software. It supports the latest versions of popular screen readers, including:
5. Contrast and Visual Settings
The platform provides a contrast adjustment feature at the bottom of each page to assist users with color blindness or visual differentiation challenges.
6. Font Size Adjustment
Users can customize the font size across the platform to suit their visual needs and enhance readability.