FAQs

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Provide another different "user ID"; the message displayed means that the user ID you entered is already in use by another user.

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No passport number is required for registration process.

The system will ask you to enter the "user name, your old password, new password and the answer of secret security question" you provided upon registration.

This problem can happen if the user name or password that you entered is incorrect. Enter the correct user name and password to solve the problem.
Also note, that  User ID and password are case sensitive.

Log on your Absher account and from "User Information"; you can edit and change your profile details including your e-mail.

Registered users: they are users who are registered their data in the Absher platform only and their accounts have not been activated.

Activated users: they are users who registered in the Absher platform and their accounts have been activated through the self-service machines, banks or activation staff.

No, however, modifying request can be executed (upon issuance or renewal) by visiting one of the Passport branches after reserving an appointment or by authorizing another person to review the passports on your behalf to implement the service.

You can update your educational certificate by visiting the Agency of Civil Affairs.

Currently, it is not possible to modify the username of Absher platform account, but it is possible to use national ID number or iqama number to enter the Absher.

In the event that you can log in to your account in the Absher platform and you can receive text messages outside the Kingdom on the registered mobile phone number and the new mobile number that you want to update in your account on the Absher platform, you can implement the update directly through your account, but if you do not have a feature to receive Short messages outside the Kingdom, or you cannot use your number currently registered, it is not possible to update your mobile in Absher except through the self-service devices located in the Kingdom of Saudi Arabia.

 Alinma Internet
• Select Services icon.
• Click on (Absher Service Activation).
• After confirming your data, select “Activate”.
• After you complete the steps, you will receive a confirmation message on your registered mobile number.

Alinma Application
• Select Services icon.
• Click on (Absher Service Activation).
• After confirming your data, select “Activate”.
• After you complete the steps, you will receive a confirmation message on your registered mobile number.

To activate your account in MOI Portal (Abhser) portal through Al-Rajhi Bank, please follow these steps:
First: Mubasher Alrajhi:
• Choose Services icon.
• Press on "Register in Absher" from drop menu.
• After reading Service Description press accept
• Your information will appear to you, click proceed.
• After completing steps, you will receive a confirmation SMS with details.
Second: Al-Rajhi ATM:
• Enter your card at an ATM and select "other operations" from the main menu
• Select "portal of the Ministry of Interior (Absher)" from the submenu
• Make sure of your personal information and contact number, and then continue the steps to complete the registration process
After completing the previous steps, you will receive a confirmation SMS on your registered mobile number.
Third: Phone banking:
• Call phone number 920003344
• After entering customer number, and PIN, select No. 5
• Select No. 4 in the next step to complete the activation process.

First: Activation via Riyad Online:
• Select other services
• Press on (Registration in Absher Services)
• Ensure your personal data; then press on confirm
• After you complete the steps, you will receive a confirmation message on your registered mobile number.
Second: Activation via Riyad Mobile:
• Select other services from the side menu
• Press on (Absher Registration)
• Ensure your personal data; then accept the T&C and press on agree
• After you complete the steps, you will receive a confirmation message on your registered mobile number.
Third: activation through RiyadLine
• Contact RiyadLine at 920002470.
• After entering the RiyadLine login Credentials, choose the Settings and Other Services from the main menu.
• Choose the Other Services option from the list of services.
• Choose the ABSHER registration service from the list.
• Accept the terms and conditions then confirm the customer's ID number and mobile number.
• Confirm to registration service successfully.
The ABSHER registration information will be sent by SMS to your registered mobile number at Riyad Bank.

First: via AlAhli Mobile Banking
Download AlAhli Mobile from your device store
• Enter your User ID and Password
• Click “Login”
The login must be confirmed using multifactor authentication via SMS, or AlAhliToken:
• Enter the Security Code
•  Click “Ok”
After completing logging-in:
•  Under “Bill Payment”, click Absher Activation
ID and mobile number is shown, review information, and to continue:
• Click “Submit”
In the Confirmation page, customer details are shown, and to continue:
• Click “Confirm”
• After completing the previous steps, confirmation message will be sent to your registered mobile number.
Second: via alahlionline
Visit alahlionline.com
• Enter your User ID and Password
• Click “Login”
The login must be confirmed using multifactor authentication via SMS, or AlAhliToken:
• Enter the Security Code
•  Click “Ok”
After completing logging-in:
•  Under “Bill Payment”, click Absher Activation
Under Details Customer ID and Account number is shown, review information, and to continue:
• Click “Send”
In the Confirmation page, customer details are shown, and to continue:
• Click “Confirm”
• After completing the previous steps, confirmation message will be sent to your registered mobile number.
Third: Alahli Phone Banking:
• Call Alahli Phone Banking No. 920001000
• After entering the information press No. 4.
• Then press  No. 2.
• Then Press No. 5.
A confirmation SMS with registration information will be sent to your mobile number.

Fourth: Alahli ATM:
 Select: (Activate Abhseronline e-service)
Read term and conditions, then select "Agree".
• Confirm  you mobile number then select "correct" or follow the instructions if your number is incorrect.
• After selecting "correct"  you will receive a SMS confirms activation of your Abhser online e-services.

First: Via Albilad Net:
 
• From Main Menu
• Press on Abhser  Portal Activation – ABSHER
• Read the steps of Abhser e-services Activation – ABSHER and press on confirm button.
• Confirm the Information and activate.
After you complete the steps, you will receive a confirmation message on your registered mobile number
Second: Via ATM Machines:
• From Main Menu
• Press Other Services button
• Press on Abhser e-services Activation – ABSHER button.
• Read the steps of Abhser e-services Activation – ABSHER and press on agree button.
• Confirm the Information and activate.
After you complete the steps, you will receive a confirmation message on your registered mobile number.
For enquiries and more information please call 8007490000

To activate your account in MOI portal through Banque Saudi Fransi, please follow these steps:
* Login to “FransiPlus” account.
* From the main menu choose SADAD/ MOI service, and then click on (Absher Activation) icon.
* Your personal information will be displayed: your ID/ Iqama number and your mobile number registered in the system.
* Click "Activate" to complete the process.
* After completing the steps, you will receive a confirmation message on your registered mobile number.

Activation through AlJazira Online:
 
• Select Government Services, then Absher Activation; ID number and mobile number will appear, and this requires that the user shall choose a language (English or Arabic), then click on proceed.
• After reading the service terms and conditions, click on Confirm.
• Verification code will be sent; enter the code and click on Continue.
• You will receive a message that the registration has been completed.
Activation through AlJazira SMART:
 
• Select Government Services, then Absher Activation; ID number and mobile number will appear, and this requires that the user shall choose a language (English or Arabic), then click on proceed.
• After reading the service terms and conditions, click on Confirm.
• Verification code will be sent; enter the code and click on Continue.
• You will receive a message that the registration has been completed.
Activation through AlJazira phone:
• Call phone number 800 244 0404
• Select number “1” to enter the list of phone banking services
• Select service number "6", “MOI e-Services", from the menu
• Select number "1" to listen to the Terms and Conditions, or select number "2” if you are familiar with the terms and conditions
• Select number "1" to agree to the terms and conditions, and continue the activation of your account for the e-services
• An SMS containing Registration Info will be sent to your mobile number registered in Bank AlJazira
• The last step: login to your account in Abhser e-portal www.moi.gov.sa, to take advantage of e-services available, through the “log in" option; enter your ID number in the “Username” field, and the activation code in the password field
 
Activation AlJazira ATM:
• From the main Menu screen select (Activate Abhser online e-service)
• Select preferred language for the SMS
• To access the terms and conditions you can scan the QR code using your cellphone or enter the web address manually once you agree to the terms you can continue to the next step
• Enter your mobile number.
You will receive an SMS with your temporary username & password.

To activate your account in MOI portal through Saudi Investment Bank, please follow these steps:
First: Flexx Call - Phone Banking
-Call phone number 0114183200
-Select No. (1) to enter customer information
-Select No. (7) for Absher service
-Select No. (1) to register in Absher service
-After completing steps, you will receive a confirmation SMS with details
Second: Flexx Click – Internet Banking
-Select my E-Bank Icon
-Select (register in Absher service)
-Confirm customer information.
-Authentication code will be sent to your mobile
-After completing steps, you will receive a confirmation SMS with details.

Third: Flexx Touch - Mobile App
-Select my E-Bank Icon
-Select (register in Absher service)
-Confirm customer information.
-Authentication code will be sent to your mobile
-After completing steps, you will receive a confirmation SMS with details.

Via Samba online:
• Activation via Samba online.
• Select mobile services, then click on register in Absher.
• Read and accept the conditions and rules.
• After checking your personal data, click on agree.
• After completing the previous steps, confirmation message will be sent to your registered   mobile number.

Activation via Sabb Net
• Select service icon.
• Select (register in Absher)
• Confirm customer data and read the conditions and rules then click on (proceed)
• After completing steps a SMS will be sent to your registered mobile number.

To activate your account in MOI portal (ABSHER). Please follow the below steps:-

• Visit Alawwal website www.alawwalbank.co.
• Login to Alawwal Online using your Username and Password.
• Click on MOI Payment from the main menu.
• Click on ABSHER Registration.
• View your personal information and click submit to proceed.
• Review your information and then click on confirm to complete the transaction. 
• After you complete the steps, you will receive a confirmation message on your registered mobile number.

To activate your account through ANB bank, please follow these steps:
First Via ANB Net:
• Select MOI services menu
• Select sub-menu “Absher Activation”
• Check your data then agree
• After you complete the steps, you will receive a confirmation message on your registered mobile number
Activation through ANB ATM:
• Insert ANB Mada card into the ATM
• Select language
• Select other services from the main menu
• Select "Absher" activation
• After you complete the steps, you will receive a confirmation message on your registered mobile number
 

Absher Individuals is a platform designed to implement the services of the account owner directly and his family members, as well as his/her domestic employees' services electronically.

Absher Business is a platform that allows employers to implement the services of their organizations and their organizations' employees electronically.

The Absher app includes the most important e-services provided through the Absher platform and is updated periodically.

Unified number (920020405). Social networks: Twitter (@Absher) – Facebook: (@absherKSA).

You can get a refund of an amount at any of the sectors from the same bank account that was paid or by communicating with the Amer system on the number (199099).

Traffic violations are paid through the bank payment service only, and you can inquire about the details of the violation through your account in the Absher platform.

The authorization by Absher is for "private" type vehicles only.

It is possible to authorize from a citizen to another citizen or from a citizen to a resident on his (personal sponsorship) only.

The newborn baby can be added through the Absher birth registration e-service.

If the visa is issued with the option of “duration in days”; it is calculated from the date of departure.
And if it was issued with the option of “return before”; it is calculated from the date of issuance.

Yes, if the family member's age (less than 21 years) and has a national identity.

But if the family member's age is (21 years and over), it can be executed through his/her account of the private in (Absher).

Access to (electronic services _ family members services _ services _ visas).

Notification is not being sent upon departure or entry into the Kingdom of Saudi Arabia.

Yes, you can issue or renew your passport. As for the permit, it is not necessary if the age is 21 years and over.

Yes, you can issue or renew your passport. As for the permit, it is not necessary if the age is 21 years and over.

Women aged 21 years and over can issue and renew via the Absher platform, while family members under the age of 21 are through the Passport branches.

Through your account in the Absher platform, you can request a replacement for lost national identity and family registry - birth certificate - death certificate, which is as follows:
E-Services - My Services - Civil Affairs- request document Replacement) and then proceed to the booking service appointments.

You can book an appointment through the Absher platform and consult the istiqdam office for more information.