Participation
About Absher
Public Security
Passports
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What age can a son or daughter be issued or renewed a passport electronically through Absher platform?
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According to the service terms, you can issue or renew passports for family members under 15 years old, with the following conditions:
1- They do not have a fingerprint registered in the system (they have not been issued a national ID)
2- Availability of Wasel address
3- Payment of service fees according to the period chosen
4- Presence of the family member inside the Kingdom of Saudi Arabia
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How to upload the required documents when submitting an application in Tawasul service via Absher platform?
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This can be done after selecting the required service and uploading all documents in one PDF file.
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How could I inquire about a resident report through Absher platform?
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Log into your Absher account
Labor Services - Inquiries - Query Resident Report
Family Members Services - Inquiries - Query Resident Report
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How can I request delivery of a passport, after issuance, to the national address?
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After logging in to your Absher account, select services from the list of my services – documents delivery by mail - request document delivery; then choose the registered national address (Wasel) to be delivered.
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How is a passport delivered after renewal through Absher platform?
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Please follow the steps below for passport delivery
1- Get the passport renewal notice form from your Absher account, along with the old passport and hand them over to the postal employee
2- Verify the registered national address
3- Pay the delivery fee
4- The renewed passport will be sent, along with the old one to your national address
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How can I authorize a person to receive my passport through Absher platform?
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After logging in to your Absher account, select authorizations; then authorization to review a sector; then choose the passport department, the required service, the authorized person’s ID number, and issue the authorization.
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Is exit and re-entry visa being extended from the date of its expiry date or from its renewal date?
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The extension is from the expiry date of the visa.
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How can I cancel an escape report through Absher platform?
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The service is executed by logging into your Absher account; then select My Services - Services - Passports – Twasul, then click on new request, and select the reports section.
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I have never issued a Saudi passport. What are the steps for issuing a passport through Absher platform?
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1- Pay the passport issuance fees--according to the selected period--through your bank account.
2- Login to your Absher account.
My Services - Services - Passports - Issuance of Saudi passport
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Are fees refunded, after canceling the exit/re-entry visa, through Absher platform?
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No, fees are not refunded after visa cancellation according to the service terms
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How can visit visa be extended via the Absher platform?
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A: First: Visa extension fee should be paid through your bank account.
Second: Log in to your account on Absher platform and then select:
1- For Family Members:
Family Members Services - Services - Extension of visit visa.
2- For domestic workers:
Employee Services - Services - Extension of visit visa.
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Is it possible to transfer services to a worker outside the Kingdom via the Absher platform?
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It is not possible, according to the terms of the service.
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Is it required to issue a travel permit on the passport for the wife through Absher platform?
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No, it is not required; according to the service terms, a travel permit is issued to those who are under 21 years of age
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I have a domestic worker and I want to renew his passport for a year; how can I do that?
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A resident's passport is renewed through his/her country's embassy in the Kingdom; then login to your Absher account to update the passport information.
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What are the conditions for issuing a passport for people under 15 years of age?
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1- Existence of a registered Wasel address
2- Passport can be issued for 5 years
3- Family member has not been issued a national ID card
4- Payment of the passport issuance fees
5- Family member does not have a passport
6- Individual must be present inside the kingdom
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I have a female house worker who is currently in the probationary period, he Iqama has not been issued yet. How is a final exit visa issued via Absher platform?
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You can issue final exit visa through logging into your account on Absher platform, then select, Employee Services > Service > Issuing final exit visa during probationary period.
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How can the new domestic workers find the border number through Absher platform?
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The service is executed by logging into your Absher account and then select: Employees - Services - Issuance of Residence Permit
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How could I report a private driver who is absent from work through Absher platform?
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You could execute the service by logging into your Absher account; and then select Labor - Services - Report Domestic Workers Absence.
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Is it required to issue an exit/re-entry visa for a wife of a Saudi citizen when traveling outside the kingdom through Absher platform?
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Yes, an exit/re-entry visa must be issued to the citizen’s wife when traveling outside the kingdom through Absher platform
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What does Absher’s Tawasul service allow me to do?
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It is a new e-service that enables individuals to submit an application to the passport sector and to inquire about applications submitted if an individual is unable to implement them online.
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I have a worker outside the kingdom, whose exit-re-entry visa has expired 3 months ago; so far, the worker has not been dropped from my name?
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The domestic worker is automatically dropped (gone out and has not come back) after the lapse of 6 months of visa expiry, or by submitting a request through the “Tawasul” service after 30 days of visa expiry.
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I have paid fees for residence permit renewal before its expiry date, and the renewal has not been completed?
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After paying the fees, you are required to:
Log in to your Absher account to renew the residence permit for your workers.
Labor - Services – Residence Permit Renewal
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I have a problem with transferring residents’ passport information; how can I send a request to the passport sector through Absher platform?
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You can send a request through (Tawasul) service.
How to Access the Service:
My Services - Services - Passport - Tawasul
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Can I issue a final exit visa for family members while there is a traffic violation logged against the resident?
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The final exit visa can only be issued after paying the violation fine according to the service terms.
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How is the Saudi passport issued to persons who are under 15 years of age through Absher platform?
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The service is executed by one of the parents after logging into his/her Absher account
Family Members Services - Services - Issuance of Saudi Passport – Choose a Family Member
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Could I renew the residence permit for family members who are outside the kingdom through Absher platform?
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Yes, you can renew the residence permit for family members while they are outside the kingdom.
Family Members Services - Services - Residence Permit Renewal
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How long can a resident's ID for domestic workers be renewed before it expires?
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The resident identity for domestic workers can be renewed if its validity period is less than 14 months.
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What is the period allowed before issuing a residence permit for domestic workers during the probationary period?
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The period is 90 days from the date of entry of domestic workers into the kingdom; the residence permit is issued during this period.
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How can I issue a travel permit for a family member through Absher platform?
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The service is executed by logging into your Absher account, and then select: Family Members - Services - Travel Permits for Family Members
Civil Affairs
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How can lost national ID be reported via Absher platform?
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This can be done by logging into your account on Absher platform, My Services - Civil Affairs – Services - Reporting Missing Documents.
Then an appointment should be booked to request a replacement document.
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How can a Saudi female issue a family register through Absher platform?
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The service is executed by logging into her Absher account and then select: My Services - Services - Civil Affairs - Family Register for Mothers.
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How to book an appointment to issue a new national ID card for a family member who has been identified through the family member identification service?
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Visit family member at Absher homepage before logging in; then choose Appointment Service - Civil Affairs; fill in the required fields for the family member and book an appointment
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What are the conditions for issuing a family register after marriage through Absher platform?
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1- Applicant must be a Saudi national
2- Applicant must be newly married
3- Applicant must have a registered Wasel address
4- If applicant has already issued the family register after marriage, he cannot issue another register through Absher
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Is it possible to register a newborn electronically without the need to visit the civil affairs branches?
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Yes, you can execute that through Absher platform, using the birth registration service, and upon
successful registration:
1- Newborns get a civil registry automatically
2- Family record data is updated by adding the newborn
3- An SMS containing the newborn's registration details is sent
4- Birth certificate and the updated family record is delivered after a delivery request is
submitted (Wasel)
Notice:
1- In case the displayed newborn baby data is wrong, please don’t complete the service
procedures; visit the hospital to correct the wrong data
2- If the registration has been completed after more than 30 days from the birth date, a delay
fine will be considered
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Can a resident benefit from the birth registration service through Absher platform?
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No he/she cannot. This service is for Saudi citizens
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How could I add a son to the family registry through Absher platform?
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This service is executed by logging into your Absher account: My Services - Services - Civil Affairs - Civil Affairs’ Messages and Requests Center; then select Civil Registry Services from the drop-down list and select the required service
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How can I modify the academic qualification through Absher platform?
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You can execute this service by logging into your Absher account and then: type the service name in the "Civil Affairs’ Message and Request Center" search engine to move quickly; then click on a new request - choose civil registry services - modify the academic qualification, and submit the required documents
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What are the requirements for renewing the national ID card?
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It is requires booking an appointment after logging in to your Absher account; by choosing: Appointment Service - Civil Affairs - National Identity Card Renewal
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How could I request issuance of replacement for a damaged national ID card through Absher platform?
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You can execute the service by logging into your Absher account; and then select Appointments - Civil Affairs – Book an Appointment – Issue Replacement for a damaged national ID card
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How is a person authorized to receive the national identity card through Absher platform?
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This is done by logging in to your Absher account and then choosing the authorizations - sectors visit authorization - issuing a sector visit authorization and then choosing
civil affairs - receiving the national identity card and completing the authorization procedures
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What does the civil affairs’ messages and requests centers service offer me through Absher platform?
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The service offers:
- Tahseen service (that enables you to submit suggestions, complaints and feedback online)
- Civil registry services that enables you to:
* Modify academic qualification
* Link children's records to their parents' records
* Correct marital status
* Edit the name in English
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How is the national identity validity verified through Absher platform?
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This service is executed by logging into your Absher account and selecting the service at the bottom of the page.
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What are the conditions to issue a family registry for mothers?
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1- Mother must be Saudi national
2- Applicant must be registered in the national address (Wasel).
3- Applicant's status
* Married
*Divorced
* widowed
4- Applicant has at least one family member
Note: If a family registry has already been issued, a new one can only be issued in the
following cases:
*Change in the applicant status
* Change in the family members count
*Change in the applicant name or a family member name
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How can I authorize a sector via Absher platform to view my data?
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This can be done by logging into your account on Absher platform, My Services - Civil Affairs – Services – Byanati, then select the sector and press authorize.
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What users who are entitled to issue a death certificate?
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Children have the right to issue and view a father and mother death certificate if one of them dies
A father has the right to issue and view a death certificate for his wife and children if one of them dies
A mother has the right to issue and view a death certificate for her husband and children if one of them dies
An employer has the right to issue and view a death certificate for his or her resident-employees in case of death.
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Steps to issue a death certificate?
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1- Login to Absher platform > My Services > Civil Affairs > Death Certificate Services
2- Select issue death certificate
3- Death reports for which no certificates have been issued are displayed
4- Select a report and click on issue death certificate
5- Certificate is issued online
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Steps to view a death certificate?
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1- Login to Absher platform > My Services > Civil Affairs > Death Certificate Services
2- Select the death certificates
3- Previously issued death certificates for relatives or resident-employees are displayed
4- Select a certificate and click on View Certificate
5- Certificate is displayed online
Traffic
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When renewing a driver’s license through Absher platform, a note appears: the ID is damaged or lost?
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You can check the national ID validity, after logging in to your Absher account, at the bottom of the homepage.
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How can I inquire about traffic accidents through Absher platform?
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The service is executed by logging into your Absher account and then select: Vehicle Services - Inquiries – Query Traffic Accidents
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How is a damaged/lost driving license issued via the Absher platform?
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This can be done by logging into your account on Absher platform and then selecting the Appointments - Traffic – Book an appointment - Issue a damaged/lost driving license.
Note: After booking the appointment, all requirements for the selected service will be shown.
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Can I renew a public driving license through Absher platform?
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Renewal of a public driving license is currently not possible through Absher.
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A vehicle was sold through Absher platform. At the delivery stage, a note appears that there is no insurance; however, there is a valid insurance policy in the seller’s name?
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According to the service terms, a vehicle insurance policy is issued by the buyer and registered in his/her name.
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What are the terms for selling vehicles through Absher platform?
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- Both the seller and buyer must be registered on Absher platform
- Driving licence, technical inspection and insurance policy must be valid
- Payment of government fees equaling to S.R.150
- There must be no violations logged against the buyer or the vehicle
- Vehicle must be in good condition and not seized, lost, wanted or taken into custody
- Selling private cars, private transport vehicles and motorcycles for citizens only. And selling private cars and motorcycles for residents
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A note appears when clicking on delivering the vehicle to the buyer: “there is no sufficient balance; the required amount is 150 riyals”?
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According to the service terms, the ownership transfer fees must be paid through government payments SADAD through bank channels.
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Is a medical examination required for a driving license renewal through Absher platform?
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Yes, a medical examination is required according to the service terms
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Can I object to a traffic violation through Absher platform, while another violation is under processing?
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No, you cannot; the second violation can be objected to after the earlier objection has been processed
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How can I inquire about the validity of a vehicle registration license through Absher platform?
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You can do this by logging into your Absher account; then select information panel - vehicles – select the vehicle and click on more details.
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Can I complete the sale through Absher platform without depositing the vehicle’s price to the intermediary, “guarantor” account, and receive the amount in cash or deposit it into the account directly?
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This is not possible; according to the service terms, the vehicle’s price is transferred to the intermediary, “guarantor” account to complete the sale online.
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The vehicle authorization service is not available on Absher platform?
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The service is accessible through your Absher platform account (vehicle management).
Vehicles - Services - Vehicle Management – Select Vehicle – Issue Authorization
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How to renew a driving license for a private driver through Absher platf
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